Sales & Customer Support Representative
Company: ARC3 GASES Inc
Location: North Charleston
Posted on: May 4, 2024
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Job Description:
Arc3 Gases, Inc. ("Arc3") is a growing, multi-generation
family-owned and operated manufacturer and distributor of
industrial, medical, food and beverage, and specialty gases and
welding supplies, with over 55 locations in Virginia, Georgia, the
Carolinas, and Maryland. We have a broad retail and distribution
network that enables us to provide outstanding service to customers
of all types and sizes, and we serve many industries ranging from
fabrication and manufacturing to research, health care, and food
and beverage. Arc3's CO2 division supplies CO2 and nitrogen gases
and generation systems to customers from Delaware to Florida.Arc3
succeeds by building lasting relationships with our employees, our
customers, and our business partners. We treat people the right
way, we're reliable, and we engender trust using our technical
expertise to help our customers build and improve their businesses.
We attract, develop, and retain employees who deliver this value
consistently over time by offering them competitive pay and
benefits and a long-term career path, and by heavily investing in
their safety, health, and overall well-being.Job Overview Arc3
Gases is looking to fill an entry-level Sales and Customer Support
Representative position for our Charleston, South Carolina
location. A successful Sales and Customer Support Representative
will effectively provide technical expertise, support, and service
to existing customers and Arc3's sales force, as well as help
manage on-site customer vending needs.Responsibilities and
DutiesCheck-in supplies, manage inventory, and manage billing for
onsite customers. Responsible for keeping tool cribs stocked for
onsite customers. Advise customers on equipment and materials
needed and procedures to follow to complete tasks they wish to
perform. Anticipate customer needs and expectations (i.e., product
orders, potential sales, service issues, technical support needs)
and share that vital information with appropriate Arc3 personnel.
Provide excellent customer service in a timely manner by answering
phone calls, handling customer complaints, providing all necessary
paperwork in relation to purchases, retrieving stock, and assisting
in loading customer vehicles.Distribute hard goods and cylinder
gases to various use points in the customers plant on a regular
basis.Notify the purchasing department when there is a shortage or
outage of products.Act with integrity and a sense of urgency, be
reliable and persistent, and build strong, long-term customer
relationships.Drive a company vehicle to deliver products to
customers when the primary driver is unavailable or business needs
dictate. Always maintain a professional demeanor and
appearance.Provide support to other team members by preparing
orders and ordering supplies as needed.Perform any other duties
that may be assigned by Arc3 Gases, such as selling welding
equipment and gases in store to walk in customers.
QualificationsMust be able to work in the United StatesMust be 21
years or olderMust be able to lift and carry up to 75lbs of
merchandise as neededMust have computer skills or some knowledge of
computer order entry system.Must have exceptional communication
skills.Must possess self-management skills to deliver superior
customer service.Valid drivers license and a clean driving record
is required.Able to walk and stand during an eight-hour
shift.Bending, squatting, kneeling, climbing, and reaching
frequently.Education/Experience: High School Diploma or Equivalent
is required.Prior work experience in customer service and sales or
related support roles is required.Welding or Technical Education is
preferred.Experience working with welding supplies or servicing
vending machines preferred.Benefits401(k) Retirement Plan with
Company MatchHealth, Dental, and Vision InsuranceHealth Care and
Dependent Care Flexible Spending Accounts Health Savings Accounts
with Annual Company ContributionCompany Paid Short-Term and
Long-Term Disability Insurance Company Paid Life and Accidental
Death and Dismemberment InsuranceVoluntary Life, Critical Illness,
and Accident InsuranceNew Employee Referral Bonus ProgramTuition
ReimbursementPaid Time OffPaid HolidaysEmployee Assistance
ProgramWellness Program with Health Insurance Premium
DiscountsCompany Paid UniformsPersonal Protective Equipment
ReimbursementsEqual Opportunity Employer. Disabled/Protected
Veterans. PIb9092f2788ad-25660-33915238
Keywords: ARC3 GASES Inc, Summerville , Sales & Customer Support Representative, Sales , North Charleston, South Carolina
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