Customer Service Associate - Medical Call Center [7/17/2025]

Company: MCI Careers
Location: Savannah
Posted on: July 17, 2025

Job Description:

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a natural problem solver with a passion for helping others? We’re looking for Customer Service Agents to support inbound customer service, help desk, technical support, and back-office operations for both commercial and public sector clients. In this role, you’ll work a mid-shift schedule, handling inbound calls, resolving basic technical issues, and assisting customers with product and process-related inquiries all while representing some of the world’s most recognized brands. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Provide courteous, timely, and professional support via inbound and outbound calls Troubleshoot and resolve customer issues, aiming for first call resolution Accurately document customer interactions and claims Follow scripts, policies, and procedures while using your training and knowledge base Stay current by attending training sessions and reviewing updated materials We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Must be 18 years or older High school diploma or equivalent Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Familiarity with Windows operating systems Customer-focused: empathetic, patient, and responsive Excellent interpersonal skills and the ability to build rapport with customers and colleagues 1 year of experience in customer service, tech support, inside sales, back-office, chat, or admin roles ~ Experience in a contact center or government-related work Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Paid Training: Casual Dress Code: Be comfortable while you work. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000 talented individuals with 150 diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. : You will be evaluated in part based on your performance of the tasks listed in this job description. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Keywords: MCI Careers, Summerville , Customer Service Associate - Medical Call Center [7/17/2025], Customer Service & Call Center , Savannah, South Carolina