Vice President Of Retail
Company: REV Federal Credit Union
Location: Summerville
Posted on: June 14, 2022
Job Description:
REV isn't your typical 9-5. We're a not-for-profit financial
institution that's community proud and committed to providing a
positive, modern and progressive environment for our team members.
Together, we are REV!
Position Overview:The VP of Retail will embody the REV culture to
lead Retail employees to execute on the four pillars. This position
will serve as a strategic leader and personally exemplify REV
standards of ethics, professionalism and be able to develop and
maintain a professional, positive, dynamic team environment in each
are of oversite. There must be 100% commitment to achieving
excellence in: member's service experience, accurate/efficient
member interaction; attractive, organized and professional branch
appearance and a consistent and high level of goal achievement. The
VP of Retail will need to be a strategic leader to determine needs
while having a vision that considers multi-channel member
deliverables.
Essential Duties & Responsibilities:
Assumes responsibility for guiding, coaching, training and
monitoring direct reports to achieve and maintain a consistent and
high level of performance.:
- Staff development and coaching/counseling skills, quality of
service and branch goal achievement.
- Create and maintain mutually beneficial and positive
relationships that support the entire operations team as well as
other support departments and staff.
- Collaborate with Retail leadership to develop improvement
plans, counseling sessions to achieve desired changes. Perform a
monthly review of objectives and goals, in performance plans and
branch goals.
- Monitor productivity and staffing levels at each branch and for
the region as a whole, for adherence to productivity and efficiency
standards.
- Provide assistance and guidance in achieving lending and sales
goals through leveraging opportunities and available resources.
Works to create a sales culture of engaged employees.
- Promote a service standard model for excellent sales and
service experience.
- Foster collaboration and empowerment.
- Looks for avenues to rollout the "digital first" mindset within
the retail space (call center, digital and branch locations) and
works with the Talent Development team to create that line of
training. Effectively manages personnel, ensuring optimal
performance
- Completes Annual Performance Results Descriptions for each
Branch Manager within their region.
- Conducts quarterly PRD or SMART goal review sessions with each
Retail Leader.
- Makes recommendations to Retail leadership on staff
performance. Assumes responsibility for establishing and
maintaining effective communication and coordination with credit
union personnel and management.
- Assists and support related departments. Obtains and conveys
information as needed.
- Keeps management informed of area activities and of any
significant concerns.
- Attends and participates in meetings and committees as
required.
- Completes reports, records, and other documentation as
required.
- Work closely with budget planning and achievement of the
approved budget.
Assumes responsibility for the role of the facilities function in
various credit union projects
- Collaborate effectively with other credit union leaders to
support larger credit union projects.
Assumes responsibilities for related duties as required or
assigned
Education/Certification & Experience:
Ideal candidate will have, preferably multi-unit experience.
- College degree or equivalent work experience.
- 5-10 years proven history of retail or financial management
experience
- Preferably multi-unit experience.
Skills/Abilities:
- Has comprehensive knowledge of the branch operations and
performance and uses this knowledge to ensure that processes are in
place to measure and monitor operational and financial
effectiveness.
- Makes day-to-day decisions to support long-term organizational
goals.
- Proactively communicates the company and branch's purpose,
business model and the specific behaviors needed for success.
Keywords: REV Federal Credit Union, Summerville , Vice President Of Retail, Executive , Summerville, South Carolina
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