Customer Service Management
Company: Harris Teeter, LLC
Posted on: June 17, 2022
Supervise up to 120 associates in the Customer Service
Department [cashiers, baggers, customer service clerks] and
accounting office. Is responsible with the overall direction,
coordination, and evaluation of these departments. Carry out
supervisory responsibilities in accordance with Harris Teeter's
policies and standards. Responsibilities will include performing
floor monitor duties, interviewing and training associates;
planning, assigning, and directing work; assist in appraising
performance; rewarding and disciplining associates; addressing
complaints and resolving problems. Ensure that all items listed on
the Customer Service Store Visit Audit and Loss Prevention Front
End Audit are performed. Provide immediate coaching/feedback to
associates who are not in compliance with expectations. Perform
duties of customer service clerks, accounting office associates,
cashiers, and baggers as appropriate.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
SUPERVISORY SKILLS. Commitment to unparalleled customer service;
excellent communication and interpersonal skills; willingness and
desire to advance stores current position in the community through
involvement in local activities; willingness to participate in
customer service training and orientation and to work with the team
to increase customer satisfaction and sales; flexible enough to
manage multiple tasks; work effectively under pressure and with
distractions; demonstrate patience when interacting with the
Customer Service associates and customers.
EDUCATION AND/OR EXPERIENCE. High school diploma or general
education degree (GED); or one to three years related experience
and/or training; or equivalent combination of education and
PERSONAL SKILLS. Commitment to unparalleled customer service.
Excellent communication and interpersonal skills. Willingness to
participate in and successfully complete required training and to
work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS. Ability to read and comprehend simple
instructions, short correspondence, and memos [in English]. Ability
to write simple correspondence [in English]. Ability to effectively
present information in one-on-one and small group situations to
customers, vendors, and other associates of the organization who
only speak English.
COMPUTER SKILLS. To perform this job successfully, an individual
should have knowledge of HT Internet software; E-mail; Inventory
software; Spreadsheet software and Word Processing software.
MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers
and to multiply and divide with 10's and 100's. Ability to perform
these operations using units of American money and weight
measurement, volume, and distance.
REASONING ABILITY. Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables
in standardized situations.
CERTIFICATES, LICENSES, TRAINING Complete Company's training
including but not limited to: new hire orientation, customer
service network, safety, customer service clerk technical skills,
floor monitor technical skills, and Department manager
PHYSICAL DEMANDS The physical demands described here are
representative of those that must be met by an associate to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the associate is regularly required to
stand; walk; use hands to finger, handle, or feel; reach with hands
and arms; talk or hear; and taste or smell. The associate is
occasionally required to climb or balance and stoop, kneel, or
crouch. The associate must regularly lift and/or move up to 25
pounds and reach 6 to 48 inches, and occasionally lift and/or move
up to 40 pounds and reach from 6 to 72 inches. Specific vision
abilities required by this job include close vision, and depth
WORK ENVIRONMENT. The work environment characteristics described
here are representative of those an associate encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. While performing the duties of
this job, the associate is frequently exposed to wet and/or
conditions and moving mechanical parts. The associate is
occasionally exposed to fumes or airborne particles, toxic or
caustic chemicals, and extreme cold. The noise level in the work
environment is usually moderate.
Keywords: Harris Teeter, LLC, Summerville , Customer Service Management, Executive , Summerville, South Carolina
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