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Automated Solutions Service Manager

Company: TRS Staffing Solutions
Location: Summerville
Posted on: June 20, 2022

Job Description:

General Description: As the Automated Solutions Service Manager, you set the structure, processes, and tools to support the roll-out of the Automated Guided Forklift business into the North American market from Service perspective. You reuse proven models and integrate them into the North American service organization and dealer network. You train and educate the dealer network, and follow-up and coordinate on service escalations. Essential Duties and Responsibilities: --- Drafting, implementing, and managing of an Automated Solutions service structure: service module definition, contracting, process definition, support and escalation structures, and billing. --- You engage with the existing Service organization to integrate the Automation Service Business into their structure --- You engage with Mobile Automation which provides the product data and specifications, and basic product service training --- You train selected and certified dealers for them to execute first and second level maintenance --- You support the Sales Engineering team as well as the dealer network in sales tenders from service perspective --- Steer the Service Organization to support all relevant base trucks in AGF roll-out --- You support and coordinate service requests for automation scopeQualifications: --- Bachelor's degree in Mechanics/Electronics or Engineering or related field, preferably in the field of automation/robotics/logistics --- Experience in the field of Material Handling Equipment and intralogistics automation, preferably with AGVs --- 5+ years' experience in Customer Service within machinery industry or related business --- Experience in setting up service organization structures --- Team player, able to effectively communicate with multiple internal stakeholders and leverage dealers for successful roll-out --- Market and industry knowledge and association network desirable --- Understanding of common IT and software platforms used in warehousing environments --- Flexibility and willingness to travel --- Proficient handling of MS OfficeWe are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, or any other criteria protected by governing law.

Keywords: TRS Staffing Solutions, Summerville , Automated Solutions Service Manager, Executive , Summerville, South Carolina

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