Service Manager
Company: Donatos Pizza
Location: Summerville
Posted on: June 24, 2022
|
|
Job Description:
Service Manager DONATOSOur Promise: To Serve the Best Pizza and
Make your Day a Little Better.Our Core ValuesI Integrity Loving F
Fun O Of service O Open minded D DisciplinedPosition Basics
Department: Restaurant Operations Reports to: General Manager,
Manager on Duty Location: Restaurant Job Grade: H16Position Summary
- A Day in the Life The Service Manager is responsible for Quality
and Services systems in the restaurant. Service Managers coach and
train Donatos Associates to produce the highest quality food and to
provide friendly and honest service. The Service Manager may open
or close the restaurant in the absence of a salaried Manager,
ensuring a quality opening and/or closing by completing
administrative responsibilities while maximizing the safety and
security of our Associates, Customers and Assets.Job duties and
responsibilities Executes plans to improve customer satisfaction
through regular utilization & communication of customer feedback
program (SMG website), customer callbacks, and refining results to
create improvement plans. Schedules & trains proper oven cleaning &
maintenance within Donatos standards. Interacts with and listens to
customers attentively and enthusiastically. Anticipates the needs
of the customers at all access points and removes existing or
potential service barriers. Displays caring and empathy for
customers and follows correct steps when resolving complaints.
Ensures the team delivers all elements of Donatos Service
Behaviors. Contributes to the team morale by displaying enthusiasm
and commitment by word and action. Properly trains new Associates
to execute Donatos standards and processes to understand their
roles in fulfilling the Mission, Promise, and Values. Ensures
customers receive their orders accurately and within the quoted
promise times. Ensures shift execution (pre/post-shift checklists,
game plans, and dough plans). Understands and coaches the principle
drivers for People, Promise and Prosperity (positive environment,
scale usage, etc.). Models performance standards (primary
responsibility to direct & coach, secondary responsibility to
assist). Takes personal responsibility and ownership for managing
Product Quality, Service, and Prosperity. Manages food, labor and
costs through training and coaching. Acts in a timely and decisive
manner to adjust staffing for business volume changes. Controls
food cost components of waste, prep, weights, portioning, and theft
during shifts. Demonstrates, trains, and enforces operating norms,
including but not limited to uniform policy, attendance, safety
procedures, cleanliness. Knows, enforces, and educates Associates
on all applicable labor laws. Opens and/or closes the restaurant
with proper administrative procedures and completes assigned
paperwork. Trains and enforces correct cash control procedures.
Assumes responsibility for inventory of all stocked items, vendor
orders, and invoice processing. Ensures Associates understand and
follow the food safety & personal hygiene standards required by
Donatos and the local Health Department. Manages the people,
product, and equipment of the restaurant to deliver the Mission &
Promise. Uses proper security and verification procedures when
handling deposits and safe contents. Effectively uses Donatos'
pre-shift and shift job aids and tools to ensure optimum product
quality. Manages dough and day dots to ensure the best quality.
Properly executes, enforces, and manages food safety and sanitation
requirements. Minimum requirements Full-time Service Managers must
have a flexible schedule that includes the ability to work variety
of opening, mid and closing shifts, along with working weekends and
holidays.Education Basic Math and Reading Skills necessary Physical
Requirements Must be able to perform the essential functions of
this position safely while meeting productivity standards Able to
stand and/or walk entire shift Able to lift up to 50 pounds
occasionally Occasional bending and twisting Work Experience 1-year
experience as Shift Lead or Manager or Donatos equivalent
experience Successful Completion of Donatos M.I.T. Program and all
corresponding certifications, Service Manager E-learning modules,
and food safe handler's courses Can execute all items on the
Service Manager readiness checklist
Keywords: Donatos Pizza, Summerville , Service Manager, Executive , Summerville, South Carolina
Click
here to apply!
|