General Manager - Customer Service
Company: Enmarket (Enmark Stations Inc.)
Posted on: September 8, 2023
The General Manager - Truck Stop is responsible for all aspects
of the retail operation, consistently building sales and profits by
taking an ownership mentality of the assigned location.
Being passionate about the customer service and retail industry
while inspiring, coaching, developing, empowering and holding
accountable all team members to deliver an exceptional customer
experience while developing and sustaining a profitable
Responsible for maintaining the highest standards of customer
service, retail presentation, and comprehensive internal and
Responsible for the day-to-day activities of the retail operation,
proactively helping in any area where it is needed.
Recruiting, interviewing, hiring and ensuring effective orientation
and training of the highest caliber candidates.
Analyzing, recognizing, and proactively managing sales, margin,
product inventory levels, cash and inventory, and purchase trends.
Utilizing other reporting metrics to maximize bottom line
profitability at store level.
Ensuring the company marketing plans and procedures are executed at
store level consistently.
Executing the implementation of new program rollouts at store
Maintaining consistently adequate inventory levels through
effective ordering which supports driving sales and minimizing
On a day to day basis, ensuring safety, health, food safety, and
sanitation requirements/procedures are met in accordance with
federal, state, local and company standards.
Responsible for effective employee scheduling and payroll
management to maximize daily sales while achieving company labor
Completing all required daily and monthly paperwork and required
Responsible for achieving daily, weekly, and monthly sales and
other performance goals consistently as set by the District Manager
and upper management.
Effectively communicating with all subordinates, peers, and all
levels of upper management.
Managing employee activities and assigned duties for proper
execution and timely completion.
Complete accurate and timely employee performance reviews.
Investigating all inventory or cash shortages quickly and
efficiently to resolve.
Ensuring correct vendor procedures are being followed by all
employees per company policy.
Responsible to ensure all cash handling and inventory control
procedures and policies are being followed by all employees and all
employees are being cash audited monthly per company policy.
Ensuring all company video and security procedures and policies are
being followed at all times.
Completing competition surveys monthly or as requested by upper
Communicating and supporting the company's mission, vision, and
Implementing and enforcing all company policies, rules and
Being a steward in the community where the store location resides
by participating quarterly in community service events with the
Ensure all employees follow all company, state, local and federal
guidelines with regards to the sale of all alcohol, tobacco,
lottery/lotto, and all other restrictive products.
Resolve customer complaints and problems quickly and
Responsible for executing at store level the fuel pricing strategy
including timely and accurate fuel surveys and price changes.
Responsible for completing self-maintenance items at store
Assisting to ensure high level of employee morale and engagement
through enhanced communication, role modeling, employee
recognition, consistent feedback, along with direct
Build and maintain effective business relationships with our vendor
Responsible for maintaining a safe work environment at the assigned
A proactive business manager in all aspects of store operations to
achieve company goals and be able to read, understand, and react to
P&L and other analytical reports.
Ensure positive employee relations at store level inclusive of
resolving all employee problems and disputes in a timely manner.
Reaching out for assistance and guidance from the District Manager
and Human Resources representatives when necessary.
Responsible for being a catalyst for change and embracing change
within the organization as it occurs.
High School Diploma or GED is required.
3-5 years' experience as a retail manager; convenience store
experience strongly preferred.
Ability to work 50 hours weekly.
Must have previous experience with Trendar POS.
Must be able to work a flexible schedule including opening,
closing, weekends and holidays.
Ability to bend, stretch, reach, locate, stack, and lift inventory
weighing up to 40 pounds.
Must meet all requirements expected of an Enmarket Store
Keywords: Enmarket (Enmark Stations Inc.), Summerville , General Manager - Customer Service, Executive , Harleyville, South Carolina
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