General Manager - Customer Service

Company: Enmarket (Enmark Stations Inc.)
Location: Harleyville
Posted on: September 8, 2023

Job Description:

The General Manager - Truck Stop is responsible for all aspects of the retail operation, consistently building sales and profits by taking an ownership mentality of the assigned location.

RESPONSIBILITIES
Being passionate about the customer service and retail industry while inspiring, coaching, developing, empowering and holding accountable all team members to deliver an exceptional customer experience while developing and sustaining a profitable environment.
Responsible for maintaining the highest standards of customer service, retail presentation, and comprehensive internal and external image.
Responsible for the day-to-day activities of the retail operation, proactively helping in any area where it is needed.
Recruiting, interviewing, hiring and ensuring effective orientation and training of the highest caliber candidates.
Analyzing, recognizing, and proactively managing sales, margin, product inventory levels, cash and inventory, and purchase trends. Utilizing other reporting metrics to maximize bottom line profitability at store level.
Ensuring the company marketing plans and procedures are executed at store level consistently.
Executing the implementation of new program rollouts at store level.
Maintaining consistently adequate inventory levels through effective ordering which supports driving sales and minimizing non-productive inventory.
On a day to day basis, ensuring safety, health, food safety, and sanitation requirements/procedures are met in accordance with federal, state, local and company standards.
Responsible for effective employee scheduling and payroll management to maximize daily sales while achieving company labor targets.
Completing all required daily and monthly paperwork and required reporting.
Responsible for achieving daily, weekly, and monthly sales and other performance goals consistently as set by the District Manager and upper management.
Effectively communicating with all subordinates, peers, and all levels of upper management.
Managing employee activities and assigned duties for proper execution and timely completion.
Complete accurate and timely employee performance reviews.
Investigating all inventory or cash shortages quickly and efficiently to resolve.
Ensuring correct vendor procedures are being followed by all employees per company policy.
Responsible to ensure all cash handling and inventory control procedures and policies are being followed by all employees and all employees are being cash audited monthly per company policy.
Ensuring all company video and security procedures and policies are being followed at all times.
Completing competition surveys monthly or as requested by upper management.
Communicating and supporting the company's mission, vision, and values.
Implementing and enforcing all company policies, rules and procedures.
Being a steward in the community where the store location resides by participating quarterly in community service events with the district team.
Ensure all employees follow all company, state, local and federal guidelines with regards to the sale of all alcohol, tobacco, lottery/lotto, and all other restrictive products.
Resolve customer complaints and problems quickly and effectively.
Responsible for executing at store level the fuel pricing strategy including timely and accurate fuel surveys and price changes.
Responsible for completing self-maintenance items at store level.
Assisting to ensure high level of employee morale and engagement through enhanced communication, role modeling, employee recognition, consistent feedback, along with direct accountability.
Build and maintain effective business relationships with our vendor partners.
Responsible for maintaining a safe work environment at the assigned location.
A proactive business manager in all aspects of store operations to achieve company goals and be able to read, understand, and react to P&L and other analytical reports.
Ensure positive employee relations at store level inclusive of resolving all employee problems and disputes in a timely manner. Reaching out for assistance and guidance from the District Manager and Human Resources representatives when necessary.
Responsible for being a catalyst for change and embracing change within the organization as it occurs.
QUALIFICATIONS/REQUIREMENTS
High School Diploma or GED is required.
3-5 years' experience as a retail manager; convenience store experience strongly preferred.
Ability to work 50 hours weekly.
Must have previous experience with Trendar POS.
Must be able to work a flexible schedule including opening, closing, weekends and holidays.
Ability to bend, stretch, reach, locate, stack, and lift inventory weighing up to 40 pounds.
Must meet all requirements expected of an Enmarket Store Associate.

Keywords: Enmarket (Enmark Stations Inc.), Summerville , General Manager - Customer Service, Executive , Harleyville, South Carolina