General Manager - Team Lead
Company: Zaxby's
Location: Summerville
Posted on: September 25, 2024
Job Description:
Salary Range: $60,000 - $75,000
Annual Bonus Potential (Paid Quarterly): Up to 24% of Annual
Salary
Sign-On Bonus: $3,000
As the team at Zaxby's expands, we're saving a seat for you!
To our guests, Zaxby's is more than just a place to eat - it's a
place to have fun, spend time with friends, and enjoy great
food.
To our team members, Zaxby's is an indescribably great place to
work!
General Managers are responsible for providing guidance and
leadership to their team to create a positive culture and maintain
high team morale. You will execute and assist in the development of
action plans according to company goals and objectives. You will
manage and oversee the daily operations of the restaurant focusing
on staffing, team member development, sales growth, cost
management, guest experience, and ensuring brand standards are
consistently upheld.
Perks
- Competitive pay + quarterly bonuses
- Paid Time Off
- Paid Holidays
- Recognition Program
- Employee Referral Program
- Flexible Work Schedules
- Opportunities to Advance
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short-Term Disability
- Long-Term Disability
- Employer Paid Life Insurance
- 401(k) With Employer Match (additional eligibility
requirements)
Duties and Responsibilities
- Complete all training requirements including:
- Zaxby's General Manager Development Plan and Operations
Excellence Capstone Class
- Food Safety Certification and Manager Certification
- Any additional training required by Zax LLC
- Ensure that the restaurant delivers great experiences to
guests
- Maintain appropriate staffing levels by sourcing, interviewing,
hiring, retaining, and recognizing top performers
- Ensure team members receive proper training including ongoing
mentoring, coaching, and development while holding team members
accountable for their performance
- Ensure effective work schedules are created timely and
appropriately to drive sales and control labor costs
- Plan and delegate shift assignments including communicating
expectations and adjusting as needed
- Ensure service, product quality, and cleanliness standards are
consistently upheld
- Create and maintain a positive culture and healthy team morale
by providing guidance and leadership while being an example and
role model for the team
- Manage profitability through driving sales, controlling costs,
developing team members, and ensuring operational standards are
consistently upheld
- Strive to increase sales by building community relationships
and providing outstanding product and service
- Control costs and losses and strive to improve at every
opportunity by maintaining operational standards, and ensuring
compliance with all Zaxby's Franchising LLC and Zax LLC guidelines,
policies, and procedures
- Complete performance reviews for crew members and assist with
performance reviews for managers
- Maintain compliance with Zaxby's Franchising LLC, Zax LLC,
federal, state, and local laws, guidelines, policies, and
procedures
- Utilize management tools and keep neat, accurate, and current
records
- Review performance metrics daily and develop action plans to
enhance the execution of systems and processes to improve
profitability, sales, and guest experience
- Other responsibilities
- Handle and report guest and team member
complaints/concerns/injuries timely and in a friendly and
respectful manner
- Maintain an attitude of flexibility that allows performance
above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines
and procedures
- Escalate concerns to your supervisor when appropriate
- All other duties necessary to ensure restaurant operations
function properly
Job Qualifications
The following requirements must be met in order to qualify for this
position.
- Must be 21 years of age or older
- Must have a valid driver's license, vehicle insurance, and
reliable transportation
- Open availability and the ability to work a minimum of 5 days
and 48 hours per week
- Ability to work a flexible schedule including days, nights,
weekends, and holidays
- Successful completion of background check and motor vehicle
report
- Must possess leadership qualities, organizational skills, and
ability to interact cooperatively with others
- Required minimum education: High school diploma or equivalent
and some college preferred
- 3-5 years management experience required
- Restaurant management experience preferred
Capability Requirements
The following capabilities are required to perform the essential
functions of this position. Reasonable accommodations that do not
create an undue hardship on the company will be considered.
- Sit, stand, and walk continuously
- Occasionally stoop, bend, crouch, or climb, including the use
of ladders
- Frequently lift, push, pull, and carry up to 50 pounds,
including lifting overhead
- Continuous use of hands and wrists for grasping and fine
manipulation
- Communicate proficiently through speech, reading, and
writing
- Maintain effective audio-visual discrimination and perception
to observe and respond to the environment
- Work in an environment that features hot and cold temperature
variations and exposure to food allergens
- Operate and work safely with restaurant equipment including,
but not limited to, knives, fryers, and potentially hazardous
equipment
Keywords: Zaxby's, Summerville , General Manager - Team Lead, Hospitality & Tourism , Summerville, South Carolina
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