Information Technology Technical Support
Company: Unifying Technologies
Location: Summerville
Posted on: February 22, 2021
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Job Description:
We are a local Managed Services/IT Solutions provider seeking an
Technical Support Associate to join our team.
Centrally located in Summerville, SC, we provide a full-service IT
Solution to the small business market with clients located
primarily in the greater Charleston area with several in the
upstate as well as North Carolina.
We are a small but growing team. The ideal candidate would not only
have the technical expertise to support our clients but also have
an interest in sales (outgoing personality) and business
operations. We are not just looking to fill a seat, but really
trying to find someone who wants to grow with the business.
Job Role Includes:
Providing tech support assistance to clients - General Help-desk
support for both PC & Mac. Your primary job role will be
handling/responding to inbound help-desk requests. Ideally able to
handle the majority independently while working with other support
staff for escalations and specific tickets as needed.
Troubleshoot technical issues.
Research and implement technology solutions.Installation of
physical and virtual computing and networking equipment.
Assist in maintaining smooth operation of client computers,
servers, printers and network equipment.
Job Requirements:
This position will be a blend of remote support as well as travel
to client's sites. Ability to travel to site is a must (clean
driving record, dependable vehicle). Willingness to travel
throughout our service area. Most travel would be limited to one
day/same day however at times overnight travel may be required.
Some IT experience, technical schooling or certification.
Experience with any/all the following technologies a plus:
Windows Desktop and Server OS'es, Mac OS, Ubuntu Servers, Ubiquiti
Hardware, Citrix, AWS, Aruba, PFSense.
Open to both Part-Time and Full-Time applicants. We have some
flexibility to work with the right candidate on scheduling within
reason. Our primary client base is small businesses with hours
between 8-6p M-F but there are some outside that as well as needs
for some maintenance work after hours. With that, we have some
flexibility and varying need.
We have an office in Summerville and can provide a working space
but also open to candidate working from home if they have adequate
working environment or a blend of the two.
Please submit your resume along with salary requirements for
review.
We look forward to speaking with you!
Keywords: Unifying Technologies, Summerville , Information Technology Technical Support, IT / Software / Systems , Summerville, South Carolina
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