Information Technology Technical Support

Company: Unifying Technologies
Location: Summerville
Posted on: February 22, 2021

Job Description:

We are a local Managed Services/IT Solutions provider seeking an Technical Support Associate to join our team.
Centrally located in Summerville, SC, we provide a full-service IT Solution to the small business market with clients located primarily in the greater Charleston area with several in the upstate as well as North Carolina.
We are a small but growing team. The ideal candidate would not only have the technical expertise to support our clients but also have an interest in sales (outgoing personality) and business operations. We are not just looking to fill a seat, but really trying to find someone who wants to grow with the business.
Job Role Includes:
Providing tech support assistance to clients - General Help-desk support for both PC & Mac. Your primary job role will be handling/responding to inbound help-desk requests. Ideally able to handle the majority independently while working with other support staff for escalations and specific tickets as needed.
Troubleshoot technical issues.
Research and implement technology solutions.Installation of physical and virtual computing and networking equipment.
Assist in maintaining smooth operation of client computers, servers, printers and network equipment.
Job Requirements:
This position will be a blend of remote support as well as travel to client's sites. Ability to travel to site is a must (clean driving record, dependable vehicle). Willingness to travel throughout our service area. Most travel would be limited to one day/same day however at times overnight travel may be required.
Some IT experience, technical schooling or certification.
Experience with any/all the following technologies a plus:
Windows Desktop and Server OS'es, Mac OS, Ubuntu Servers, Ubiquiti Hardware, Citrix, AWS, Aruba, PFSense.
Open to both Part-Time and Full-Time applicants. We have some flexibility to work with the right candidate on scheduling within reason. Our primary client base is small businesses with hours between 8-6p M-F but there are some outside that as well as needs for some maintenance work after hours. With that, we have some flexibility and varying need.
We have an office in Summerville and can provide a working space but also open to candidate working from home if they have adequate working environment or a blend of the two.
Please submit your resume along with salary requirements for review.
We look forward to speaking with you!

Keywords: Unifying Technologies, Summerville , Information Technology Technical Support, IT / Software / Systems , Summerville, South Carolina