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IT Business Partner

Company: KION North America
Location: Summerville
Posted on: September 13, 2020

Job Description:

Headquartered in Summerville, South Carolina, KION NA is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.

The IT Business Partner (ITBP) is the key interface to KION NA for the purpose of business technology strategy development, solution discovery, service management, risk management, and relationship management. The ITBP proactively serves as a “trusted advisor” and is the primary IT point of contact to business line executives and managers. They proactively share knowledge of technology risks and present opportunities to build competitive advantage by improving the efficiency and effectiveness of business units. The ITBP focuses on strategic initiatives and planning activities for KION NA and is a key member of the Global Business Partner team for KION Americas & Dematic. The ITBP facilitates the project intake process and the high-level planning and execution of business initiatives by partnering with business leadership and other key stakeholders to define opportunities and prioritize projects based on ROI, risk mitigation, compliance, process improvements, etc. He/She serves as a lead role in enabling the business to achieve its objectives through the effective use of technology.

This role reports directly to the Lead Business Partner for KION Americas & Dematic, with a matrix relationship to KION NA CFO. In addition, the position takes guidance from the technology leaders in both the ERP and CRM disciplines.

To be successful in this demanding role, your proven track record will enable you to deliver against the following key performance areas:

Understand the business strategy and define the supporting technology roadmap for KION NA

Provide oversight and communication to IT leadership on the KION NA technology needs

Guide the evaluation and deployment of new technology provided to KION NA

Manage the definition and launch of new technology applications

Develop KPIs that evaluate the success of new programs and initiatives for KION N

Essential Duties and Responsibilities:

Responsible for the development and implementation of solution roadmaps and to ensure successful introductions

Collaborate with management to develop annual IT operations / project budgets for KION NA

Develop solution concepts and business cases for new technology investments

Act as the key liaison with all KION NA functional areas, KION IT, and outside vendors

Possess a broad knowledge of technology, with focus on Salesforce and SAP, and use this to effectively coordinate team members and external resources

Oversee the launch of solutions and help to maximize the positive impact on the organization

Partner with key staff members to create strategic business plans

Possess strong analytical skills, including an understanding of business economics and financial resources

Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the manner best suited to their requirements

Collaborate with architecture and operations teams to ensure solution compatibility with company standards

Collaborate with the Project Management Office on the intake process and prioritization of candidate projects across the company

Qualifications Skills and Abilities:

Proven ability to inspire a team, articulate a vision, and influence stakeholders

Excellent analytical and investigative capability

Able to interpret the operation requirements of end users, project managers, and other stakeholders

Strong customer service focus with the ability to build and maintain positive and constructive relationships with both internal and external organizations

Excellent communicator and public speaking comfort

Ability to work well with people from many different disciplines with varying degrees of technical and business expertise

Excellent time management skills with the ability to meet deadlines

Results oriented with demonstrated experience in leading working sessions with multiple stakeholders

Experience in leading work sessions in a matrix organization

Self-starter with proven ability to manage multiple items with minimal supervision

Adaptability in changing business environments

Knowledge, Education and Experience:

Bachelor’s degree in Information Technology, Business, Operations, Supply Chain - completion of an MBA would be an asset

Minimum of 10 years’ experience developing and executing strategic plans and/or project portfolios

Minimum of 10 years’ experience working with a broad range of diverse and complicated business units with exposure to various technical environments, focusing on Salesforce and SAP

Experience working with 3 rd party technical consultants / contractors

Working knowledge of both SAP and Salesforce would be an asset

Knowledge and experience in software development methodologies would be an asset

Strong business acumen

Ability to influence and collaborate at all levels of the organization

Strong technical skills with interest/passion in understanding and improving business processes

Models our values of Integrity, Collaboration, Courage, and Excellence

Keywords: KION North America, Summerville , IT Business Partner, Other , Summerville, South Carolina

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