Patient Access Specialist
Company: Roper St. Francis Healthcare
Posted on: November 16, 2022
Job Summary: The purpose of the Patient Access Specialist is to
provide excellence in customer service, patients are greeted and
logged into tracking software. Gathers appropriate information from
patients or responsible parties in order to completely register and
identify financial liabilities. Collect patient financial
liabilities and provide receipts to patients. May perform patient
pre-admission, registration, room assignment/transfer, and other
related required tasks for patient throughput and patient care.
Assist with transporting of patients to their scheduled area.
Provide financial guidance to patients/families, RSFH staff,
insurance providers, physicians, and/or physician office staff etc.
which may include providing explanations of insurance benefits,
financial assistance, and self-pay billing. Performs quality self
checks using software to prevent billing, identification, or other
registration issues that could cause a loss of revenue. May assist
in preparing documentation regarding quality, customer service, and
other organizational initiatives. Minimum Qualifications:Education:
Requires High School diploma or equivalent. Experience: At least 6
months customer service work experience required.
Licensure/Certification: N/APrimary Source Verification (if
applicable): N/AKnowledge/Skills: Basic computer skills required.
PC and Windows experience required. Good organizational skills.
Excellent verbal/written communication and interpersonal skills to
effectively deal with customers and staff. Ability to
diplomatically and respectfully deal with customers (both in person
and via telephone). Ability to effectively handle multiple
priorities and deadlines. May require a working knowledge of
medical terminology. Ability to maintain the confidentiality of
sensitive information.Requires the use of general office equipment
including, but not limited to: computer, calculator, fax machine,
printer, copier etc.Other: Successful completion of a medical
terminology course or demonstrated competency through testing
within the first year of employment is required for positions in
the Patient Financial Services dept. Competent and proficient with
patient information systems (ADT) and willingness to work at
various registration sites as needed is required for positions in
the Access dept. Employees in patient access may be required to
work weekends and holidays as scheduled by their manager. Employees
in Access may be asked to cover outside their normally scheduled
hours and location to maintain the around the clock coverage needed
to provide for safe patient care. Staff will be scheduled for call
duty. Staff should be knowledgeable in all registration functions
including outpatient, emergency room, inpatient, and specimen
registration types to fulfill on call duties.Contacts: Constant
contact with patients, visitors, general public, and/or healthcare
employees (including staff, co-workers, physicians, insurance
providers, and vendors). Must be able to interact professionally
and diplomatically with all of the above.
Keywords: Roper St. Francis Healthcare, Summerville , Patient Access Specialist, Other , Summerville, South Carolina
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