Patient Access Specialist
Company: Roper St. Francis Healthcare
Location: Summerville
Posted on: May 22, 2023
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Job Description:
Job Summary:
The purpose of the Patient Access Specialist is to provide
excellence in customer service, patients are greeted and logged
into tracking software. Gathers appropriate information from
patients or responsible parties in order to completely register and
identify financial liabilities. Collect patient financial
liabilities and provide receipts to patients. May perform patient
pre-admission, registration, room assignment/transfer, and other
related required tasks for patient throughput and patient care.
Assist with transporting of patients to their scheduled area.
Provide financial guidance to patients/families, RSFH staff,
insurance providers, physicians, and/or physician office staff etc.
which may include providing explanations of insurance benefits,
financial assistance, and self-pay billing. Performs quality self
checks using software to prevent billing, identification, or other
registration issues that could cause a loss of revenue. May assist
in preparing documentation regarding quality, customer service, and
other organizational initiatives.
Minimum Qualifications:
Education: Requires High School diploma or equivalent.
Experience: At least 6 months customer service work experience
required.
Licensure/Certification: N/A
Primary Source Verification (if applicable): N/A
Knowledge/Skills: Basic computer skills required. PC and Windows
experience required. Good organizational skills. Excellent
verbal/written communication and interpersonal skills to
effectively deal with customers and staff. Ability to
diplomatically and respectfully deal with customers (both in person
and via telephone). Ability to effectively handle multiple
priorities and deadlines. May require a working knowledge of
medical terminology. Ability to maintain the confidentiality of
sensitive information.Requires the use of general office equipment
including, but not limited to: computer, calculator, fax machine,
printer, copier etc.
Other: Successful completion of a medical terminology course or
demonstrated competency through testing within the first year of
employment is required for positions in the Patient Financial
Services dept.
Competent and proficient with patient information systems (ADT) and
willingness to work at various registration sites as needed is
required for positions in the Access dept. Employees in patient
access may be required to work weekends and holidays as scheduled
by their manager. Employees in Access may be asked to cover outside
their normally scheduled hours and location to maintain the around
the clock coverage needed to provide for safe patient care. Staff
will be scheduled for call duty. Staff should be knowledgeable in
all registration functions including outpatient, emergency room,
inpatient, and specimen registration types to fulfill on call
duties.
Contacts:
Constant contact with patients, visitors, general public, and/or
healthcare employees (including staff, co-workers, physicians,
insurance providers, and vendors). Must be able to interact
professionally and diplomatically with all of the above.
Keywords: Roper St. Francis Healthcare, Summerville , Patient Access Specialist, Other , Summerville, South Carolina
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