Regional Product Support Mgr
Company: Kion Group AG
Location: Summerville
Posted on: May 25, 2023
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Job Description:
Regional Product Support Manager West Region
What we offer:
The Regional Product Support Manager is responsible for product
support in the assigned territory in North America. Provide
technical assistance and training to dealers to support KION
products. Resolve product issues rapidly and accurately to improve
product quality as delivered to our customer and dealer network.
Response to inquiries are expected to be prompt, accurate and
delivered in a professional manner. Provide ad-hoc assistance with
warranty claims and support the Product Support department staff in
development of materials for training and support reference.
Position requires extensive overnight travel to all areas of
assigned region.
Tasks and Qualifications:
Essential Duties and Responsibilities:
Other duties as assigned to support customer service efforts.
Examples may include on-site installation support, assisting in
developing and monitoring dealer aftersales support efforts,
assisting in the development of various product marketing
campaigns, initiating outgoing telephone calls to dealers to
improve communication, etc.
Qualifications:
Physical requirements:
While performing the duties of this job, the employee will often
work in cramped places and will require bending, turning and
squatting. Frequently standing and/or walking for periods of time.
Must be able to lift up to 50 pounds. The employee will be exposed
to moving mechanical parts and must be able to follow all safety
and tag out procedures.
Education:
Supervisor Responsibilities:
Keywords: Kion Group AG, Summerville , Regional Product Support Mgr, Other , Summerville, South Carolina
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