Guest Experience

Company: Chick-fil-A Dorchester Rd.
Location: North Charleston
Posted on: September 20, 2023

Job Description:

Team Member Job DescriptionThe Team Member represents Chick-fil-A by providing 2nd Mile Service to each of our Guests within the restaurant. Willingness, Ability, and Availability are the foundation for success in this role. This individual helps differentiate Chick-fil-A from others in the industry by actively contributing to a Clean & Safe Environment, Great Food, Fast & Accurate Service, and Genuine Hospitality to support Chick-fil-A s Shared Vision of being the world's most caring company. Job ResponsibilitiesExtending Genuine Hospitality by:

Creating moments of personalized care for GuestsTreating all Guests with honor, dignity and respect Displaying the Core 4 Applying the HEARD Model when recovering GuestsDelivering Great Food by:

Separating raw and ready-to-eat foodsKeeping hot foods hot and cold foods coldUsing date and label stickers consistentlyFollowing the recipes per Pathway procedures Honoring all hold timesUsing LEAN production systemsProviding Fast & Accurate Service by:

Working with a sense of urgencyConfirming ordersDouble checking bagsProviding all needed and requested itemsMaintaining two-way communicationMaintaining a Clean & Safe Environment by:

Abiding by the Restaurant Health PolicyFollowing Appearance and Apparel StandardsWashing hands frequently and changing gloves between tasksRemoving trash and clutterFinding and fixing safety hazardsCleaning, sanitizing, and disinfecting Skills & RequirementsPart-Time Team Members must meet the following requirements:

Positive attitudeExhibit the Core 4 with the Guest and teamTeamworkAvailable to work Friday and SaturdayAvailable to work at least two shifts per weekBe 16 years of age or olderFull-Time Team Members must meet the following requirements:

Positive attitudeExhibit the Core 4 with the Guest and teamTeamworkAverage at least 35 hours per week over a three-month periodAvailable to work 5:45 AM to 2:00 PM, 11:00 AM to 8:00 PM, or 2:00 PM to 11:00 PM at least 5 days per week, including Friday and SaturdayBe 16 years of age or older Associated topics: cleaner, cleaning, dish, dishwasher steward, housekeeping, kitchen utility, lavavajillas, lavaplatos, sanitation, washer

Keywords: Chick-fil-A Dorchester Rd., Summerville , Guest Experience, Other , North Charleston, South Carolina

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