Service Coordinator
Company: Cross USA
Location: North Charleston
Posted on: April 24, 2024
Job Description:
Job Summary:
This critically important office position is where communication,
customer service, multitasking, and strong organizational skills
merge to provide results for the customers and the business. A
successful Service Coordinator works closely with the Service
Manager, technicians, and customers to schedule installations, to
make service quotes, and to communicate with both internal and
external customers on their service and product requirements. A
successful candidate must be able to multitask, have a sense of
urgency, be detail oriented, and have a strong work ethic.
Duties and Responsibilities:
- Maintains constant and clear communication with customers and
fellow associates.
- Checks In and Checks Out all items coming into and out of the
site each day. Helps ensure timely turnaround time on in lab items
and OTV, Interoffice Transfers and Repairs.
- Oversees the shipping & receiving of all Service equipment.
- Setup new prospects in Netsuite. This includes sending credit
apps, standard level of service forms, tax ID forms, etc. Files or
forwards all forms to corporate as required. Ensures appropriate
customer information and notes are reflected in Netsuite to include
the level of service, calibration intervals, data requirements, and
customer contact info.
- Maintains customer records and files as required by corporate
quality requirements.
- Enters and processes all parts orders the same day they come
in.
- Completes, per set guidelines, all in shop repairs, to include
check in, repair, calibration and shipping where skill set allows.
- Processes paperwork from service manager for all work and
invoice the same day. Includes spreadsheets needed by some larger
PMD customers.
- Generates recall List - Runs the report each month. Works with
the Service Manager to call every customer on the recall list and
get the work in the lab. Mails recalls and phones as needed.
- Answers all service phone calls for your territory and routes
each call to the appropriate person.
- Manages 3rd party calibration
- Ensures PO's are received for work to be done.
- Setup new customers for using myjaking.com certification
access.
- Issues P.O''s and creates work orders for O.T.V. items needing
to be shipped out.
- Maintains compliance with the One Quality System's standard
operating procedures, work instructions and process instructions
- Consistently maintains good work attendance and productive work
ethic.
Minimum Requirements / Qualifications:
- Associates Degree preferred
- Computer competent with standard software packages including MS
Word, Excel, Outlook
- Must be able to multitask, have a sense of urgency and great
organizational skills, be detail oriented, and have a strong work
ethic
- Dispatcher experience preferred Core Competencies:
Commitment to Excellence - Check your work
Customer Relationship Management - communicate with customers to
deliver better service
Team Building
Physical Demands of the Position:
- Must be able to walk, talk, hear, sit, stand, use hands
repetitively
- Stoops and bends below knee level 1 - 2 times an hour
- Lifts and carries 10 pounds repetitively
- Lifts and carries less than 50 pounds but greater than 25
pounds occasionally
- Pushes / pulls objects greater than 25 pounds occasionally
- Reaches out
- Reaches overhead
Keywords: Cross USA, Summerville , Service Coordinator, Other , North Charleston, South Carolina
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