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Operations Agent

Company: Pilot Freight Services
Location: Summerville
Posted on: January 4, 2022

Job Description:



JOB SUMMARY:

The Operations Agent is responsible for all domestic operations (tracking/tracing, quotes, shipment creation, bookings, invoicing). May also be cross trained to assist in international operations (import/export operations, quoting, tracking/tracing, shipment creation, bookings).

REQUIREMENTS:

  • Contracting new carriers
  • Negotiating Freight Rates
  • Develop collaborative carrier relationships and work with Account Managers to ensure quality service
  • Assigning carriers and providing load tenders
  • Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers
  • Other duties as assigned
    QUALIFICATIONS:
    • At least 6 months Customer service experience, preferably in the transportation industry
    • Must have experience managing high call and email volume
    • Excellent verbal and written communication skills
    • Detail-oriented with the ability to analyze information skillfully

      Qualifications

      Behaviors

      Team Player: Works well as a member of a group
      Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
      Dedicated: Devoted to a task or purpose with loyalty or integrity

      Motivations

      Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
      Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
      Job Security: Inspired to perform well by the knowledge that your job is safe

      Skills

      Providing Customer Service Advanced
      Using Computers Intermediate
      Numerical Analysis Intermediate
      Accuracy Intermediate

      Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations. Our definition of fully vaccinated for purposes of new hire is as follows: In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:
      • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
      • 2 weeks after a single-dose vaccine, such as Johnson & Johnson s Janssen vaccine

Keywords: Pilot Freight Services, Summerville , Operations Agent, Professions , Summerville, South Carolina

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