Donor Care Technician
Company: The Blood Connection
Location: North Charleston
Posted on: September 15, 2023
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Job Description:
At The Blood Connection, every role plays a part in saving
lives. Join our team and help make an impact in your community
today!--- 24 Days PTO! - Use it, Cash it, Roll it--- Potential
Company Bonuses--- Tuition Reimbursement--- 401k Retirement Plan---
Health Insurance (Medical, Vision, and Dental)--- Healthcare and
Dependent Care FSA--- Short and Long-Term Disability--- Employee
Assistance Program (EAP)--- Basic Life InsurancePosition
Overview--- Enhances and maximizes The Blood Connection donor
experience by welcoming and registering donors as well as
performing donor health history and physical assessment.--- This
position has advancement opportunities which provides paid
on-the-job training to become a Phlebotomist for The Blood
Connection.--- As the first impression of the organization, must
reflect professionalism, competency, exemplary customer service
skills, and a genuine appreciation for the donor and the values and
mission of The Blood Connection.--- Must have excellent customer
service skills and must be able to work varied hours including
working weekends.--- While not desirable and is avoided when
possible, must be able to adapt to a work schedule that may change
with less than 24 hours' notice.Essential FunctionsGreeting Donors
and Guests:--- Opens doors and welcomes visitors and patrons with a
smile to achieve rapport and create ambience--- Genuinely greets
donors and other guests in manner that promotes welcome and
appreciation by smiling, standing, and showing respect to donors
taking time out of their day to perform a charitable act---
Identifies donor by his or her specific appointment (if applicable)
and endeavors to engage donor by name during the remainder of his
or her donor experienceDonor Eligibility:--- Assesses donor
eligibility by performing computer verification--- Screens
prospective donors through medical history, mini physical, and
testing results--- Provides educational materialDonor
Collection:--- Performs the donor health history and physical
assessment according to current standard operating procedures---
Selects proper material for blood collection--- Escorts donor
through next phase of collection and ensures proper handoff to
collections team memberMaintaining Store Front Impression:---
Maintains facility appearance (organization and cleanliness of
storefront donor areas) by assuring that all storefront areas are
clean, inviting and free of debris during operational hours
(between janitorial cleanings)--- Ensures that the night cleaning
staff is carrying out the duties allocated to them by visual
inspection, reporting all non-conformancesLiaising with Donors and
Guests:--- Communicates the TBC vision of donor experience to
patrons--- Capable of conveying the organizational values---
Capable of conveying the operational mission--- Engages donors in
conversation and makes them feel important--- Stays "close to the
customer" and maintains effective communication with him/her at all
times through active engagement in the donation process and
interpretation of the pulse of the current operational situation or
circumstance--- Reports to management all observations that may
tarnish a donor's experience. Immediately contacts management if
the donor appears disgruntled or unsatisfied--- Extends
appreciation and gratitude to donors--- Completes TBC Donation
Experience TrainingOperational Responsibilities:--- Maintains
effective working relationships with collection staff and
management to assure that the donor flow is expedited and
efficient--- Provides professional, courteous, and prompt
service--- Performs reception and telephone duties as assigned---
Performs donor collection support tasks (as indicated by
appropriate training and release-to-task)--- Stocks donor screening
roomMiscellaneous:--- Participates in TBC sponsored blood drives
and other special events--- Other duties as assigned or
requiredMinimum Qualifications--- High School Diploma or GED---
Customer service experience preferred--- Valid Driver's License
with no major infractions and dependable transportation--- Ability
to communicate effectively, tactfully, and courteously to patrons,
donors, sponsors, and co-workers--- Ability to work with all levels
and in a diverse work environment--- Ability to establish and
maintain effective working relationships with staff, management,
and peersPhysical DemandsThe physical demands described here are
representative of those that must be met to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.--- Lifting and/or pulling/pushing up to 50
pounds--- Sitting, standing, or walking for an extended period---
Bending and twistingEqual Opportunity Employer
Veterans/Disabled
Keywords: The Blood Connection, Summerville , Donor Care Technician, Professions , North Charleston, South Carolina
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