Customer Service Representative (E-Commerce)
Company: Shimano North America Holding
Posted on: September 8, 2023
Fish Customer Service Representative (E-Commerce)
Shimano North America Fishing, Inc. is a global company offering
the world's sporting community with top labels and brands including
Shimano, Pearl Izumi, G. Loomis, Power Pro and Innovative Textiles,
Inc. (ITI). We are seeking a Customer Service Representative
(E-Commerce) to join our North Charleston, SC team!
We are proud of our staff; diverse in talent, interests and
backgrounds. Job seekers can find unique, one of a kind job
opportunity in our fishing and cycling divisions, including
national and regional sales, marketing, retail services and
distribution. We offer an exceptional array of employee benefits
and we are proud of a workforce that takes advantage of the health
and wellness benefits we offer. Those that seek opportunities with
employers that focus on reducing negative impacts on the
environment need look no further than SHIMANO NORTH AMERICA. Our
company is an ISO14001 certified business where environmental
compliance and continual improvements are part of our business
philosophy and operations. If you feel you can bring talent,
innovation and enthusiasm to our workforce then please consider the
opportunities we have available.
The Customer Service Representative is responsible for providing
effective customer service for all internal and external customers
by using excellent, in-depth knowledge of the company's products
and programs as well as communicating effectively with team members
within the customer service department.
--- Respond to customer web inquiries regarding online merchandise
or service orders.
--- Assist customers via phone, email and chat regarding placing
orders, order confirmation, product/promotion questions, shipping
status, returns, etc. with the goal of increasing business,
customer satisfaction and retention.
--- Assist customers with product selection, answers basic
questions, and suggests various product options that are
--- Document customer issues and inputs in ticketing system.
--- Ensure prompt and proper resolution of customer queries by
providing additional information or escalating/engaging others in
the organization to provide a solution according to defined
--- Work directly with customers to resolve order-related
--- Assist with warehouse fulfillment center to ensure smooth order
--- Create and maintain customer loyalty by providing unforgettable
--- Process product orders and answer questions regarding
availability and pricing
--- Assist customers with comprehensive technical support of their
--- Provide recommendations on product purchases
--- Work with team to achieve department goals
--- Perform other duties as assigned by supervisor
--- 3+ years of Customer Service Experience
--- Data Entry skills
--- Ability to answer a high volume of phone calls.
--- Proficient in Excel, Word and Outlook
--- AS400 - database management (JD Edwards) preferred
--- Fishing Knowledge and Shimano products a plus
--- Digital and E-commerce experience preferred.
--- Excellent interpersonal skills
--- Demonstrate sound decision making abilities
--- Ability to anticipate problems and create solutions for
--- Strong attention to detail
--- Accept and adapt well to corporate or departmental change
--- Able to begin tasks with limited supervision
--- Understand and process new information quickly
--- Understand the value of creating customer loyalty
--- Maintain stable performance and poise in high stress
Education: High School or GED Equivalent
NOTE: This job description is not intended to be an exhaustive list
of all duties, responsibilities, or qualifications associated with
the job. Shimano North America reserves the right to modify and
change responsibilities and duties herein without notice.
Shimano North America is an equal opportunity employer and will not
discriminate against any employee or applicant on the basis of age,
color, disability, gender, national origin, race, religion, sexual
orientation, veteran status or any classification protected by
federal, state, or local law.
Keywords: Shimano North America Holding, Summerville , Customer Service Representative (E-Commerce), Sales , Ladson, South Carolina
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